Support

• Recover Activation Code

One license of PhotoMarks is for use on one computer only (Win or Mac). We have great discounts for purchasing multiple licenses, please see here.

On the page above type the desired quantity (into the Qty field) next to the edition you want to purchase and you will see the discount applied automatically.

A: You need to know the original email used when ordering or the activation code. Then use the following link to retrieve the latest version of PhotoMarks that you can activate with your code:

• Retrieve Download

A: Firstly, you need to download and install the trial version of PhotoMarks from here. No need to uninstall if you already have the trial version installed.

Activate the full version of PhotoMarks:

• Windows — Launch PhotoMarks from Start > All Programs > PhotoMarks > PhotoMarks shortcut
• Mac — Launch PhotoMarks from Finder > Applications > PhotoMarks
• Click Purchase from the startup dialog, then click Activate under Step 2 (or from the main menu select Help > Activate)
• Copy and paste the activation code (received via email) into the Code field

In order to activate PhotoMarks with the new code, please follow the steps:

• Open PhotoMarks
• Go to the main menu and select Help > Activate
• Click on Update Code
• Copy and paste the new code into the code field

If a stamp is applied, the pixels from the place where the stamp resides are changed. So you cannot remove it because the original picture pixels are now replaced by the stamp pixels. It's like writing on a pice of paper with a pen and then trying to remove the writing.

Removing a stamp from an already saved photo (with any program not just PhotoMarks) is hard. Here is how it can be done in Photoshop.

This happens because not all of your photos in the batch are of the same size in pixels (or mega-pixels).

Actually the logo/text is of the same size in pixels for all the photos but when the photos are scaled to be displayed on your computer screen the larger ones will appear to have a smaller logo/text.

You can solve this in two ways:

• Group your photos into batches with photos of same size in pixels
• Add the Resize filter with a fixed size before the Date or Watermark filters

This happens because you save your output images as JPG/JPEG which is a lossy image format. This means some data will be lost each time you re-save the image. No matter if you save with PhotoMarks or Photoshop or any other editor.

There are two solutions to this problem:

• In Step 3 select the Output Format as JPG, then click on Settings and adjust the Size/Quality slider to get an image size close to the originals;
• Save your images in a lossless image format like PNG or TIF with much bigger file sizes.

Here is a blog post about image formats.

You can try a simple test: add some photos in Step 1 from the Pictures folder, then select in Step 3 the destination also in the Pictures folder. Does the problem persist?

If PhotoMarks cannot write the processed photos into the output folder it may be because:

• You don’t have access to write in the output folder
• Your photos are opened with another program (a viewer perhaps) and cannot be overwritten
• The output folder name or the resulting photo names have unsupported characters in them